Shipping & Returns Policy

Effective: 10/12/26

Zevera & Co. • Operated by Danko Studios Corporation

SHIPPING DESTINATIONS, RATES, AND TIMING

At launch, Zevera ships physical products to eligible United States addresses shown in checkout. Standard Ground Shipping for the Founder’s Ritual Box is currently $22.95, charged in addition to the $79.99 product price. Applicable sales tax is calculated at checkout. The carrier and service level may vary according to the shipment and the safe transport requirements of the included products.

We prepare orders for shipping after payment confirmation. Shipping dates and delivery estimates, when provided during checkout or confirmation, are estimates rather than guarantees unless expressly stated otherwise. We will comply with applicable law if a shipment is delayed, including required notice and cancellation/refund options. If no shipping deadline is clearly stated, federal rules generally require a reasonable basis to ship within 30 days.

SEVEN-DAY CHANGE-OF-MIND RETURNS

If you change your mind, contact support@zeveraco.com within 7 calendar days after the carrier records delivery to request a return authorization. For this voluntary return, the complete Founder’s Ritual Box must be unused, unopened, and in original condition with all components, printed materials, and original packaging. Do not ship a return before receiving instructions.

Once Zevera approves the return request, please ship the return within 7 calendar days using a tracked service and protective packaging. You are responsible for the return shipping cost, and we recommend keeping the tracking receipt. After the approved box is received and inspected, we will refund the full product price paid for the returned merchandise, including applicable product tax as required. The original outbound shipping charge is not refunded for a change-of-mind return, except where required by law.

We do not offer a standard partial-refund or automatic restocking deduction for an unopened, complete, approved return. If a return arrives opened, used, or missing contents, we will contact you about the condition and any options before processing a discretionary partial refund. Any such adjustment is case-specific and subject to applicable law. Unsealed tea, used candle wax, used sage, or other consumed items are not eligible for voluntary change-of-mind returns.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE DELIVERIES

Please inspect the order when it arrives. If you find broken glass, transit damage, missing components, or the wrong item, contact support@zeveraco.com as soon as reasonably possible, ideally within 7 calendar days after delivery. Provide your order number, a description of the issue, and clear photographs of the affected product, the inside cushioning, the exterior shipping carton, and the shipping label where reasonably possible. Retain the packaging while the claim is reviewed.

We may ask for additional photos, information, or cooperation with a carrier inspection to reasonably verify the claim. A request or photograph alone does not automatically qualify for a refund. We may require that damaged or incorrect goods be returned when safe and appropriate. If a return is required for verified damage, defect, or our fulfillment error, Zevera will provide a prepaid return label or other no-cost return instructions. Do not mail loose broken glass or other unsafe materials unless we specifically provide safe handling directions.

For verified damage or fulfillment error, we will provide an appropriate remedy, which may include replacing affected components when available, a replacement box if available, or a full refund of the purchase when the box cannot reasonably be delivered as represented. For a full refund of an entire undeliverable or materially damaged order, applicable outbound shipping and tax will be included as legally required. We will not require customers to pay return shipping for confirmed seller error or transit damage.

The seven-day notification request is intended to help us document carrier damage quickly. It does not eliminate rights that may apply to hidden defects, breach of warranty, or other claims under law.

REFUND PROCESSING AND NON-DELIVERY

Approved refunds are made to the original payment method when possible. Once the required inspection or verification is completed, we will process the approved refund promptly; your bank or payment provider may take additional time to reflect it. If an order is not shipped within the legally applicable or promised period and you do not agree to a permitted delay, we will provide the cancellation and refund required by law. If tracking shows delivered but your package is missing, contact us promptly so we can review carrier information and available remedies.

HOW TO REQUEST HELP

Email support@zeveraco.com with the subject “Zevera Order Help,” your order number, delivery date, and a brief explanation. Please do not send credit-card numbers or other sensitive payment credentials by email.